1. Shipping Methods & Fees
We offer Standard Shipping to all eligible destinations.
Orders with a merchandise subtotal of $39.99 or more ship free. For orders below $39.99, a flat Standard Shipping fee of $9.99 applies where this rate is available.
The shipping method and final freight shown at checkout are what you'll be charged. Please note that special rates may apply depending on your destination, individual product rules, or any ongoing promotions.
2. Order Processing
Most orders are prepared for dispatch within 1–3 business days after payment is successfully confirmed.
Processing happens on regular business days, Monday to Friday, excluding public holidays. Lead times may be longer during stock shortages, large promotions or seasonal order peaks.
3. Estimated Transit Times
- United States: approximately 10–12 business days
- Canada: approximately 8–12 business days
- United Kingdom: approximately 7–15 business days
For all other supported regions, delivery times vary by location — you can check the estimated timeline at checkout or ask our customer-support team for details.
Your total delivery time equals order processing time plus transit time.
4. Order Tracking
As soon as tracking becomes available for your parcel, we'll email you a shipment confirmation that includes your tracking number. A quick heads-up: carriers often need 1–2 business days after dispatch before the first tracking scan appears.
5. Changing Your Delivery Address
If you spot an error in your delivery address, email service@jingxiang-trade.com right away. We'll do our best to update your details before your order ships. However, once an order has moved into the fulfilment process or has already been dispatched, address changes can't be guaranteed.
6. Delivery Restrictions
Some countries, territories, remote areas or certain products can't be shipped to. The shipping destinations shown at checkout are the only ones we're able to deliver to.
7. Customs, Import Duties & Taxes
Cross-border orders may be subject to import duties, taxes or other local charges. Unless clearly stated at checkout, these costs are the buyer's responsibility.
8. Delays & Delivery Issues
All delivery times quoted are estimates, not guarantees. Delays can occur due to customs clearance, courier disruptions, bad weather, public holidays, incorrect address information or local logistical conditions.
If your parcel appears lost, is significantly overdue, or arrives damaged in transit, please contact service@jingxiang-trade.com and include your order number along with the tracking reference.
9. Contact Us
Email: service@jingxiang-trade.com · Official Website: jingxiang-trade.com