Last updated: Sep 20, 2026
- Information We Collect
Depending on how you use our website, we may collect the following categories of information:
- Contact details — your full name, email address, phone number, billing address and delivery address.
- Order and transaction records — the items you've purchased, your order history, return requests, refund records and shipping information.
- Account information — if you create a user account on our site.
- Support correspondence — the messages you send our team and any details you choose to share with us.
- Device and browsing data — browser and device metadata, your IP address, the approximate geographic area inferred from that address, and how you interact with our website.
- Data collected through cookies and similar technologies, which help us keep the site running, remember your preferences, measure performance, prevent fraud and support permitted advertising and marketing.
- Marketing preferences — including whether you're subscribed to our promotional emails.
A note on payments: your credit-card details are handled entirely by third-party payment processors. JingXiang never accesses or stores your full payment card number.
2. How We Use Your Personal Data
We may use your information for the following purposes:
- Processing, validating, fulfilling and shipping your orders.
- Managing payments, returns, refunds and product exchanges.
- Providing order-tracking updates and customer support.
- Detecting and preventing fraud, misuse, unauthorised transactions and other security risks.
- Maintaining, improving and upgrading our website, products and overall experience.
- Sending essential service notifications, and marketing content where you've given consent.
- Analysing site performance and understanding how visitors use our store.
- Meeting legal obligations — including compliance, tax, accounting, customs and regulatory requirements.
3. How We Share Personal Information
We only share personal data with service providers who carry out essential operations on our behalf, such as:
- E-commerce platform operators
- Payment-processing providers
- Warehousing, fulfilment and logistics partners
- Outsourced customer-support teams
- Analytics, advertising and marketing providers
- Anti-fraud, cybersecurity and technical vendors
- Professional advisers and regulatory authorities, where the law requires it
We never sell your personal information for money. That said, under certain regional privacy laws, transferring data to analytics or advertising partners can be treated as "sharing" or a "sale". Where such law applies to you, you have the right to opt out of those forms of processing.
4. Cookies and Similar Technologies
We use cookies and comparable tools to power the checkout and account experience, keep your shopping cart working, protect site security, analyse performance, save your preferences and support targeted marketing.
You can control many cookie settings through your browser or the cookie-consent tool on jingxiang-trade.com. Please note that disabling certain cookies may affect some website features.
5. How Long We Keep Your Data
We keep personal data only for a reasonable period tied to the purposes described in this policy — including order fulfilment, after-sales service, fraud prevention, legal compliance, tax and accounting, and resolving disputes.
6. How We Protect Your Data
We use reasonable administrative, technical and organisational measures to safeguard your information. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute protection.
7. Cross-Border Data Processing
Some of our service providers and logistics partners may process your information in countries outside your own. Where the law requires it, we put appropriate safeguards in place to make these international transfers legitimate.
8. Your Privacy Rights
Depending on the law where you live, you may have the right to access, correct, delete or receive a copy of your personal data. You may also be able to object to or restrict certain types of processing, including in connection with targeted advertising and certain disclosures.
To make a privacy request, email service@jingxiang-trade.com. We may need to verify your identity before processing your request.
9. Marketing Emails
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any promotional message. Even if you opt out, you'll still receive non-marketing messages about your orders, customer service, account security and other transaction-related alerts.
10. Children's Privacy
This store is not intended for children below the legal age of consent for online data processing in their jurisdiction. If you believe a minor has submitted personal information without proper authorisation, please contact us.
11. Third-Party Links
Our website may link to external third-party sites. Those sites operate under their own privacy policies, which we don't control.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, operations or the law. Unless stated otherwise, the updated version takes effect as soon as it's published on our website.
13. Contact Us
For general questions or privacy-related requests, please reach us at:
Email: service@jingxiang-trade.com · Website: jingxiang-trade.com