Our Promise
Customer satisfaction comes first at JingXiang. Every item is checked by our internal QC and QA teams before it leaves us, so we can keep our quality standards consistent.
Returning something shouldn't be a hassle. If you're not fully happy with your purchase, you can apply for a refund within 30 days of delivery. Returned items must be unused, undamaged, still carry their original tags and come back in their original packaging.
- If a return is initiated for buyer-related reasons, the return shipping cost is yours to cover. The actual freight depends on the courier you choose.
- If an item arrives damaged or incorrect because of our error, we'll cover the return shipping — you won't pay a cent for it.
How to Make a Return
1. Email us. Write to service@jingxiang-trade.com, tell us which items you want to return and why. If you're reporting a quality issue, please attach photos.
2. Follow our team's guidance. We'll get back to you with professional advice and clear, step-by-step return instructions.
3. Ship your items back. Repack the goods securely in their original packaging and send them through your local postal service.
4. Get your refund or exchange. Once our warehouse receives and inspects your returned parcel, we'll process your refund or exchange according to our return rules. Refunds are completed within 5–7 business days after we receive your goods. If you haven't heard from us within two weeks, email service@jingxiang-trade.com.
Good to Know
- We won't accept returns that are shipped to us without first notifying service@jingxiang-trade.com by email.
- Don't use the address printed on the product parcel as your return address — always get the valid return address from our customer service team.
- Parcels sent without official return authorisation from our support team won't be refunded.
- Items marked "Clearance" on collection pages or product titles are non-returnable and non-exchangeable.
Within 30 days of receiving your order, returns, refunds or exchanges are allowed in these cases:
- The item arrives defective, broken or soiled;
- You received the wrong size or wrong colour;
- The product is unused but doesn't meet your expectations during the 30-day window.
If any of these applies, email our support team at service@jingxiang-trade.com right away. If you simply no longer want the item, you can still submit a request within 30 days of delivery to apply for a partial refund of the product cost.
Non-Returnable Items
Return applications will be rejected if:
- The request is made outside the 30-day eligibility window;
- The item has been used or mishandled;
- The product is from the clearance range.
Products purchased at a sale price are eligible for return within the 30-day window on the same terms as regular-priced items. Clearance-range products remain non-returnable and non-exchangeable.
Return Terms & Conditions
- Submit your return application within 30 calendar days from the date you receive your order.
- Returned products must be unused and in their original packaging. We can't accept items that show wear, damage or any alteration.
- Don't send parcels back before we've assessed and approved your request — always confirm the return procedure with our team first.
- Refunds are processed once we receive and inspect the returned merchandise. We won't reimburse any fees that aren't directly payable to jingxiang-trade.com — this includes import customs duties, VAT and return shipping costs you may have paid. Refunds are issued to your original payment method, and we'll send a confirmation email once processing is complete.
- We don't accept freight-on-delivery return shipments, and return shipping charges are non-refundable.
- Please double-check the contents of your parcel before sending it. JingXiang can't be responsible for items mistakenly left out of the return package.
Return Shipping Costs & Return Address
- Always get the official return address from our after-sales support team.
- All return and exchange shipping costs are the customer's responsibility and are non-refundable. We strongly suggest you double-check your full order before completing checkout.
- Confirm the actual shipping rate with your local post office. Registered airmail is our recommended, cost-effective option.
Order Cancellations
- Cancellation requests must be submitted within 24 hours of placing your order. Requests after this window won't be approved, and cancellations aren't possible once the order has been dispatched.
- Any cancellation after the order is submitted incurs a 30% cancellation fee based on the total order value. This applies even if only a short time has passed since checkout, to cover the processing fees charged by payment processors.
- We can't cancel orders that have already shipped.
Delivery Information
- All delivery timelines are estimates. JingXiang isn't liable for delays caused by circumstances beyond our control, such as bad weather, courier disruptions, address errors provided by the customer, or holiday-related delays.
- Once an order has been packed or dispatched, delivery addresses can't be guaranteed. Please verify your shipping address at checkout. We take no responsibility for parcels lost due to incomplete or inaccurate delivery information.
- Once a carrier marks an order as "delivered", it's considered successfully delivered, and JingXiang won't be accountable for parcels lost after that status update.
- We highly recommend adding shipping insurance at checkout. With valid insurance, you can receive a full refund or free reshipment for items damaged or lost during transit. Without insurance, JingXiang is not liable for parcels lost after a carrier marks them "delivered", but we will still help you file claims and resolve carrier issues. Items that arrive damaged, defective or incorrect are covered regardless of insurance, and we will cover the return shipping in these cases.
Import Taxes
Import duties vary from country to country and follow local regulations. All import-related taxes are the buyer's sole responsibility, and JingXiang isn't responsible for these charges.
Additional Notes
JingXiang hasn't authorised any third parties to do business on our behalf. Purchases made through unauthorised third-party channels fall outside the scope of our warranty coverage.
Contact Us
For any further questions, reach our team at service@jingxiang-trade.com.